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Frequently Asked Questions
Q1. When printing some files in PDF
format, all of the words run together with no spaces between them; however,
everything looks fine on the screen. Is there an error in your documents,
or is it my system?
Q2. When downloading a PDF file, my Web browser window goes
blank and I never receive the file.
Q3. Adobe Acrobat Reader claims the PDF file is damaged when
I try to open it after downloading. Is your file damaged?
Q4. How can I download a PDF file directly to my hard drive and
bypass the Acrobat Reader
plug-in that normally displays the form in my web browser window?
Q5. Are there any known issues when printing PDF files with specific printers?
Q6. Do you have any other general troubleshooting advice for resolving print problems?
Q1. When printing some files in PDF format, all of the
words run together with no spaces between them; however, everything looks
fine on the screen. Is there an error in your documents, or is it my system?
This issue can nearly always be resolved by obtaining and installing the
most recent print driver available for your particular make and model printer.
Most printer manufacturers, including Hewlett Packard, provide free printer
driver updates from their Web sites.
Q2. When downloading a PDF file, my Web browser
window goes blank and I never receive the file.
Should you experience PDF files appearing as a blank window within your
Web browser after downloading, follow the appropriate steps below to resolve
the issue:
Adobe Acrobat Reader
If you are using Adobe Acrobat Reader version 3.0 or earlier, upgrade to
version 3.01 or later.
Internet Explorer
Please see Article ID: Q177321 in the Microsoft Support Online database
for a possible resolution.
Use the "Save Target As..." or "Save Link As..." option
to download the PDF file directly to your hard drive and bypass the Acrobat
Reader plug-in.
- Select "PDF File Format" if necessary.
- Select the file(s) you wish to download.
- Click the "Review Selected Files" button.
- When presented with the Results page, use the "Save Target As.."
option to download the file. This can normally be accomplished by right
clicking (left click, if your mouse is configured for left handed operation)
on the title link, then selecting "Save Target As.." when presented
with a menu.
- Use Adobe Acrobat Reader to open the file after downloading.
Q3. Adobe Acrobat Reader claims the PDF file
is damaged when I try to open it after downloading. Is your file damaged?
All of our files are verified prior to posting on the Web site. Most likely
your download was not successful. Try downloading the file again.
Q4. How can I download a PDF file directly
to my hard drive and bypass the Acrobat Reader plug-in that normally displays
the form in my Web browser window?
Below is the procedure to use for Internet Explorer with Windows 95 or NT
4.0. If you are using Netscape, substitute "Save Target As..."
with "Save Link As..."
- Select "PDF File Format" if necessary.
- Select the file(s) you wish to download.
- Click the "Review Selected Files" button.
- When presented with the Results page use the "Save Target As.."
option to download the file. This can normally be accomplished by right
clicking (left click, if your mouse is configured for left handed operation)
on the title link then selecting "Save Target As.." when presented
with a menu.
- Use Adobe Acrobat Reader to open the file after downloading.
Q5. Are there any known issues when printing
PDF files with specific printers?
- Canon BJC 4100 - PDF files may not print properly in the printer's
photographic mode. Use the printer's Graphics & Text or Automatic modes instead.
- Canon LBP-81V - Use the printer's bitmap mode for best results.
- HP DeskJet Printers - If provided, it is recommended to use the printer's
Raster Graphics mode as opposed to the Vector Graphics mode.
- HP DeskJet 500C - This printer has an unprintable area near the top of
the page. Be sure to use the shrink-to-fit option in Acrobat Reader's
print
dialog box.
- HP LaserJet Printers - For best results, it is recommended that you use
the printer driver's TrueType font option to download TrueType fonts as
bitmaps (not outlines).
- HP LaserJet 5M - For best results, it is recommended that you use the
standard HP LaserJet 5M printer driver and not the enhanced driver that
ships with the printer.
Q6. Do you have any other general troubleshooting
advice for resolving print problems?
- Raster vs. Vector Modes - You may get more consistent results if your
printer driver is set to use Raster mode for graphics. Note, not all printer
drivers have this mode.
- Dithering - Set your printer driver's Graphics/Dithering option to Fine
or Coarse for best results when printing half-tone images. A setting of
None will produce poor results.
- 600dpi - If you experience problems printing to HP LaserJet printers in
the 600dpi mode, try switching back to 300dpi mode or, if it is equipped
with a PostScript option, use the PostScript mode for 600dpi printing.
- Printer Memory Issues using PDF format - If you encounter problems such
as a "Vmerror" printing to a PostScript Level 1 or 2 printer,
it may be because the printer has insufficient memory available. Below are
two potential solutions to this problem:
- In the Acrobat Reader General Preferences dialog (select from the File>Preferences
menu) you may choose to use Serif only or Sans only for font substitution.
This frees up additional memory in the printer and chances are your
document will print successfully.
- Upgrade the printer's memory.
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